This privacy policy explains how I collect, use and protect your personal information when you visit this website, contact me, place an order, or sign up to my mailing list.

This website is owned by Rachel Dunlop.

Contact: rdunlopart@gmail.com
Business correspondence address: Rachel Dunlop, 124 City Road, London, EC1V 2NX

Information I collect

I may collect the following information:

• your name

• email address

• delivery address

• billing address

• order details

• messages sent through the contact form

• mailing list sign-up details

• basic website usage information through cookies and analytics

Payment details are processed securely through the website payment provider. I do not directly store your full payment card details.

How I use your information

I use your information to:

• respond to enquiries

• process and fulfil orders

• arrange delivery

• manage returns or customer service

• send mailing list updates, if you have signed up

• keep business, tax and accounting records

• understand how people use the website and improve it

Lawful basis for using your information

I use your information only where I have a lawful reason to do so, including:

• to fulfil a contract — for example, when you buy artwork from me

• legal obligations — for example, keeping order and accounting records

• legitimate interests — for example, replying to enquiries and managing my small business

• consent — for example, when you sign up to receive mailing list updates

You can withdraw consent for mailing list updates at any time by unsubscribing or contacting me.

Mailing list

If you sign up to my mailing list, I’ll use your email address to send occasional updates about new paintings, available work, prints, launches and related news.

I won’t spam you, and you can unsubscribe at any time.

Who I share information with

I may share your information with trusted services where needed to run the website and fulfil orders, such as:

• Squarespace or website hosting services

• payment processors

• mailing list providers, such as Mailchimp or Squarespace Email Campaigns

• delivery/courier companies

• accounting or admin services, if needed

I do not sell your personal information.

How long I keep information

I keep order and transaction records for as long as needed for tax, accounting and legal purposes.

Contact form messages are kept only for as long as needed to respond to your enquiry and manage any related work.

Mailing list information is kept until you unsubscribe or ask for it to be removed.

Cookies

This website may use cookies to help it work properly, understand website traffic and improve the visitor experience.

You can manage cookies through your browser settings. Where required, the website may ask for your consent before using non-essential cookies.

Your rights

You have rights over your personal information, including the right to:

• ask what personal information I hold about you

• ask for incorrect information to be corrected

• ask for your information to be deleted in certain circumstances

• object to or restrict how your information is used

• withdraw consent where consent is the lawful basis

To make a request, contact: rdunlopart@gmail.com

You also have the right to complain to the Information Commissioner’s Office if you are concerned about how your personal information is being used.

Updates to this policy

I may update this privacy policy from time to time. The latest version will always be available on this website.